Returns (only applicable to Machine/Equipment)
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you happen to receive defective or damaged equipment or accessories, you can raise a return and replacement query by sending an email to kyn@outlook.com within 7 days of the purchase. Be sure to attach an image of the item received so we can evaluate its condition. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food/raw materials cannot be returned.
Additional non-returnable items:
- Gift cards
- Merchandise
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kyn@outlook.my
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If there is an issue with your item, send us an email at kyn@outlook.my and send your item to:
KYN COFFEE CRAFT,
2, JALAN DESA MEWAH 2 TAMAN DESA MEWAH 43500 SEMENYIH SELANGOR.
Shipping
To return your product, you should mail your product to:
KYN COFFEE CRAFT,
2, JALAN DESA MEWAH 2 TAMAN DESA MEWAH 43500 SEMENYIH SELANGOR.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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